Refund Policy for Reddys Matrimony
Effective Date: 1-Jan-2023
Thank you for choosing Reddys Matrimony for your matrimonial needs. We strive to provide the best service to our users. Please carefully read the following refund policy, which outlines the terms and conditions under which refunds may be considered.
1. Non-Refundable Services: a. Membership Fees: All fees paid for membership plans on Reddys Matrimony are non-refundable. b. Profile Highlighting: Fees paid for profile highlighting services are non-refundable. c. Featured Profiles: Fees paid for featuring profiles in premium sections are non-refundable. d. Contact Details: Charges for accessing contact details of other members are non-refundable.
2. Refund Eligibility: a. Reddys Matrimony may consider a refund in exceptional circumstances and at its sole discretion. b. Refund requests must be submitted within 2 days from the date of purchase.
3. Grounds for Refund Consideration: a. Technical Issues: Refunds may be considered in case of technical errors or malfunctions that prevent the proper use of the paid services. b. Duplicate Payments: If a user inadvertently makes duplicate payments for the same service, Reddys Matrimony may consider a refund for the duplicate transaction.
4. Refund Process: a. To request a refund, users must contact Reddys Matrimony's customer support through the designated channels available on the website. b. Refund requests must include details such as the user's name, account details, transaction ID, and a clear explanation of the grounds for the refund.
5. Refund Decisions: a. Reddys Matrimony will review each refund request on a case-by-case basis. b. Refunds, if approved, will be processed within 30 days from the date of approval. c. Reddys Matrimony reserves the right to deny any refund request that does not meet the specified criteria.
6. Changes to the Refund Policy: a. Reddys Matrimony reserves the right to modify or amend this refund policy at any time without prior notice. b. Users are encouraged to review the refund policy periodically for any changes.
By using Reddys Matrimony's services, you agree to abide by the terms and conditions of this refund policy. If you have any questions or concerns, please contact our customer support.
Thank you for choosing Reddys Matrimony.
